Frequently Asked Questions (FAQs)

We've tried to answer the questions you might have below.

If you do have a question we haven't answered here, please get in touch

What is an all-terrain wheelchair?

An all-terrain wheelchair can be used off road and even on rough ground, mud and grass. It enables people who have difficulty walking, who are less able, or who may be disabled, to experience the countryside and to accompany friends and family when out walking. Gradients of up to 1 in 4 (25%) are comfortable for an -all-terrain wheelchair.

What types of wheelchair/ mobility scooter are available?

We have various wheelchairs and mobility scooters available, dependent on location.

Please see here for some information on the different options and where you can find them.

How much does it cost to hire an all-terrain wheelchair?

Although we don’t have a fixed charge for hiring a vehicle, we would appreciate a donation towards Access the Dales, and this will go towards the maintenance and upkeep of the vehicles and their insurance.

How long can I borrow a wheelchair for?

We want you to enjoy your day and so there is only one booking per day per wheelchair.

Do I have to be 'registered' as disabled or have a Blue Badge?

You do not have to be 'registered' as disabled or have a Blue Badge to enjoy the use of the vehicles. You may be recovering from illness or surgery and have experienced a loss in stamina or mobility, or you may have difficulty walking on rough tracks: you are all welcome to use our wheelchairs.

What happens if I get lost or break down?

All of the sites listed on this website have been thoroughly checked and tested to make sure they are safe and easy for you to use with our all-terrain wheelchairs.

When you hire the vehicle, our volunteers will give you a phone number to call should you have any problems.

Please note that all users must be accompanied by one other person and one of you must be in possession of a working mobile phone.

Please ensure you download and print your route before arriving and keep it with you on the trail, so it is always to hand.

Where can I use the equipment?

The vehicles can only be used on the trails indicated. You are not permitted to use the vehicles on any other route, and it cannot be taken away for use elsewhere.

You do need to book a vehicle in advance by making a reservation.

Will I get training on how to use the vehicle?

You will be given a brief training session upon arrival at your chosen site, so we can make sure you have the skills and confidence to safely operate the vehicle.

I have limited strength or control in one arm - can I use the all-terrain wheelchairs?

You should have sufficient upper body strength, upper limb mobility and hand dexterity to grip both handlebar grips securely and operate the twist grip. The vehicles use handlebars for steering and a twist grip to start and stop - speed is controlled using a combination of a dial and a switch.

To assist there is a switch on the vehicles that allows you to choose which twist grip to use - left or right. Please watch the video shown.

The key factor is therefore whether you can safely steer and control the vehicle.

I'm unsure about hiring a wheelchair - can I try it out first?

We encourage anyone who would like to see whether the vehicles suitable for them to go to one of our hub locations and try one. If you find you can control it safely in the induction at the hub then you can head off to explore using the recommended routes. The member of staff or volunteer hiring the vehicle has the authority to make the final decision as to whether it will be safe for you to proceed.

If a hub has more than one route then they may be able to advise you as to which routes will be easiest for you or parts of the route that could be more difficult.

What restrictions apply to use of the equipment?

The safety of our users and other visitors visiting our sites is very important to us. Because of this, there are some restrictions on how and where the equipment can be used.

You must complete some basic training before hiring a vehicle for the first time to demonstrate you can operate the vehicle safely.
You need to provide valid photo ID - driving licence, Blue Badge, Bus Pass, passport; and proof of address - bank statement, utility bill, credit card bill.
The hire periods and induction session times will vary at each site according to volunteer/staff availability and opening hours.
Hub coordinators will advise which routes are suitable for the vehicle - weather conditions may restrict access to certain routes.
Vehicles are limited to a maximum of 4mph for safety reasons.
There are Terms and Conditions of vehicle use - users must sign a disclaimer each time they want to hire a vehicle to confirm that they still meet them each time equipment is hired.
You are required to carry a mobile phone and any other safety items issued by site staff.
You must be accompanied by another person when using a vehicle so they can assist you if required.
Users must be under 25 stone in weight (160kg)

What are the Terms and Conditions for using the ATW's

By booking one of our ATW's, users have to agree to our T&C. This is done through the booking site.

Medical and Health Information

The following requirements are essential for your safety:

The recommended maximum weight to operate a TGA Breeze S4 is 20 stone (159kg).

At specific sites this may be lowered slightly due to the characteristics of the terrain.

You should be able to read a vehicle number plate from 6 metres and have no significant visual impairment that would prevent you from reading safety signs, avoiding obstacles or other hazards.
You should have sufficient upper body strength, upper limb mobility and hand dexterity to drive the ATW.

The Breeze S4 at Beamsley is right hand or left-hand handlebar control.

You should consult your doctor before using the Breeze S4 if:

You have a medical condition that causes / could cause seizures or convulsions; or that affects / could affect your memory, level of consciousness or alertness, balance, mood, or anxiety levels.
You have a history of back problems or spinal conditions.

Learning difficulties or developmental conditions:

ATW users must have sufficient learning abilities to understand information presented by the instructor, be able to operate and safely control the ATW, identify and avoid hazards, and to react to changes in the surrounding environment.

Terms and Conditions of Use

I understand I am responsible for my own safety, that I must use the ATW as instructed by site staff and with regard for the safety of other visitors at sites
I understand that I can only use the ATW on recommended routes that have been safety audited and explained to me by staff at the hire location. If I choose to take the ATW on any other routes or areas, I understand this may affect my safety and do this entirely at my own risk.
I agree to note potential hazards that site staff bring to my attention, and understand that the route conditions may change depending on the weather
I understand that I will need to be accompanied by a non-disabled person
I will carry a working mobile phone and site emergency telephone number, and follow any other safety procedures given to me by site staff
I am 14 years of age or older.
If a person is under 14 years old, they must always be accompanied by a parent, guardian, personal assistant or carer, regardless of whether a site permits users to be accompanied.
I understand Access the Dales provides third-party insurance and that this insurance is only valid if I abide strictly by the Terms & Conditions of use.
In the event I cause accidental damage or injury to third-party property and need to make an insurance claim, but can claim under another policy, I understand Access the Dales will only pay a share of the claim and that I must supply Access the Dales with the name and policy number of my insurance company.
I agree not to use the ATW when under the influence of alcohol or drugs, or medication which could affect my ability to safely operate the ATW.
I agree not to do anything to the ATW except to make any necessary adjustments to the seat and handlebar controls.
I will not allow anyone else to use the ATW, carry passengers or animals, or be in control of a pet on a lead (registered Assistance Dogs permitted)
I agree to notify staff of any incident, accident, damage or operational difficulty involving the ATW and complete a statement detailing the circumstances.
I will return the ATW within the agreed time and understand that failure to do so will initiate emergency/recovery procedures.
I agree to leave photo ID or car keys for security, which will be returned to me when I return the ATW in the same condition as when it was issued
I agree not to leave the ATW unattended, unless I have removed the key and kept it with me, and it is not causing an obstruction.
I agree to pay the full cost of any necessary repairs resulting from misuse of the ATW.